Ranked #1 in

AI-Powered Claims Automation, 
Black Book 2025

Highest overall mean score 9.61/10 across 18 KPIs

Recognized Leader Across 12 Key Categories

9.94
Claims Accuracy
9.90
Operational Efficiency
9.76
Return on Investment (ROI)
9.75
Customer Satisfaction
9.94
Claims Accuracy
9.90
Operational Efficiency
9.76
Return on Investment (ROI)
9.75
Customer Satisfaction
9.78
Denial Reduction
9.48
Customer Support Responsiveness
9.51
Usability and User Experience
9.79
Compliance and Regulatory Readiness
9.78
Denial Reduction
9.48
Customer Support Responsiveness
9.51
Usability and User Experience
9.79
Compliance and Regulatory Readiness
9.73
Scalability
9.70
Revenue Cycle Optimization
9.71
Client Retention Rate
9.81
Market Perception and Reputation
9.73
Scalability
9.70
Revenue Cycle Optimization
9.71
Client Retention Rate
9.81
Market Perception and Reputation

Recognized Leader Across 12 Key Categories

Survey scope :
8258 responses from revenue-cycle and finance leaders across 45 US states, collected Jan-Mar 2025.
Scoring scale :
Black Book’s 18 KPIs are rated 1-10; final vendor score is the simple mean.
Weighting:
No weighting bias: each KPI contributes equally.
Audit note:
Results validated by Black Book Market Research LLC, ISO-20252 methodology.

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